Emilia Adamowicz
Your advisor to Global and Shared Services done right
Launching or leading GBS or Shared Services?
Let’s cut through complexity and drive real results
I am not a consultant - I’m a practitioner who’s been in your shoes and knows what works.
“When GBS is done right, you’re not just a service provider - you’re a peer at the strategic table.”
I provide tailored and focused support that meets you where you are.
Each organization is unique - that's why strategic color matters.
Clarity
“Simplicity is the ultimate sophistication.”
GBS should absorb or solve for complexity and deliver simple user experience to the business
Structure
“Transformation doesn’t happen by accident.”
It requires clear direction from the top, focused execution from bottom up and continuous dialogue throughout the organization
Impact
“If your GBS isn’t telling a story of impact, it’s just another cost center.”
Those who frame the story shape the value.
Ways of engagement that meet your needs
Ad hoc problem solving session
For individuals - if you have a particular challenge you want to solve here and now, I am your sparring partner to figure out the right solution, remove bottlenecks.
One-off 90 minute session
Hourly rate
5-session GBS Leader Package
For individuals - more complex topics: e.g. support leadership narrative, GBS/Shared Services strategy & transformation.
5 sessions of 75 minutes over typically 2 months
Discounted hourly rate
Tailored corporate advisory
For Corporate Clients - tailored, in-depth and/or longer-term engagements. Advisory focused on strategic matters, e.g. operating model design, digital transformation, GBS or Shared Services strategy, performance frameworks, GPO maturity development, other specific projects.
Daily rate
How It Works
4 steps approach for each type of engagement

Explore & Diagnose
Understanding your challenge, context, and goals
Ad Hoc Problem Solving: Live diagnosis during the session.
Coaching Package: Phased discovery across 5 sessions
Tailored Advisory: Structured discovery, possibly involving stakeholder inputs, data review, etc.
Design the Way Forward
We co-create practical solutions
Ad Hoc: Summary with problem statement, discussed solutions, and actionable next steps (sent after session).
Coaching package: Each session builds on the last, guided by a flexible but focused plan.
Advisory: Strategy design, operating model options, performance frameworks, transformation plans, etc.
Enable Execution
Implementation support
Ad Hoc: Self-led execution using the summary provided
Coaching package: Real-time support and problem-solving through live sessions, with self reflection points.
Advisory: May include co-delivery, workshops, facilitation, and iterative feedback cycles.
Elevate Results
Consolidate learning, reinforce progress, and embed sustainability.
Ad Hoc: Fully in your hands
Coaching package: Final session includes reflection, lessons learned, and future focus.
Advisory: Tailored handover, sustainability measures, leadership enablement, and long-term control design.
Key Challenges I Help Solve
Strategy
• Difficulty demonstrating value of Shared or Global Services
• Disconnect with broader business goals
• "what's next" for optimal business services setup
• Finding the right fit of your consulting engagements
• Planning and executing transitions to another location
Process Performance
• Process Inefficiencies
• High operational costs
• Ineffective performance management
• Underperformance of your outsourcing partner
Technology
• Difficulty in leveraging digital tools for real value
• Ineffective emerging tech adoption
• Inadquate technology roadmap
Change
• Resistance to new ways of working
• Lack of a clear transformation narrative
• No lasting buy-in for change
Leadership Alignment
• Leaders struggle to create engagement (self and others)
• Conflicting success definitions among stakeholders
• Positioning your Global Process Ownership for impact
Let’s discuss your specific situation and explore solutions.
Book a 30-min CallI am Emilia Adamowicz, nice to meet you
Global experience and proven impact in getting GBS right across industries
Experience
Accenture
(2009-2012)
Processes excellence
Process standardization
Operations and KPIs management
Novartis
(2013-2018)
Global Process & Performance Ownership
GBS strategy and Implementation
Cost control and productivity improvement
Carlsberg
(2019-2023)
Shared Services leadership, strategy & transformation
Business Process Outsourcing management
Digital back office transformation
Engie
(2023-2025)
GBS Digital Transformation
Program and Value Management
GBS Location strategies
16 Years
Leading global transformations
5 Industries
Cross-sector expertise
Strategic Partnerships
Board-level advisory
Value Creation
Proven ROI delivery
Hear from the leaders.
Real feedback from leaders who’ve worked with me.