Emilia Adamowicz
Global Business Services and Operating Model Advisor
I work with senior leaders when the existing operating model needs to evolve due to cost pressure, scale, complexity, leadership change, or when a transformation is underway and requires recalibration.
My work spans sourcing decisions, structural design, and cross functional scope.
If your company is facing high-stakes decisions that will shape long term outcomes, my role is to help leaders make those choices deliberately.
“When GBS is done right, it is not a service provider but a peer at the strategic table.”
My involvement spans critical decisions and, where needed, the oversight that ensures those decisions are executed as intended.
Each organization is unique - that's why strategic color matters.
Clarity
“Simplicity is the ultimate sophistication.”
GBS should absorb or solve for complexity and deliver simple user experience to the business
Structure
“Transformation doesn’t happen by accident.”
It requires clear direction from the top, focused execution from bottom up and continuous dialogue throughout the organization
Impact
“If your GBS isn’t telling a story of impact, it’s just another cost center.”
Those who frame the story shape the value.
Ways of engagement that meet your needs
Ad hoc problem solving session
For individuals - if you have a particular challenge you want to solve here and now, I am your sparring partner to figure out the right solution, remove bottlenecks.
One-off 90 minute session
Hourly rate
5-session GBS Leader Package
For individuals - more complex topics: e.g. support leadership narrative, GBS/Shared Services strategy & transformation.
5 sessions of 75 minutes over typically 2 months
Discounted hourly rate
Tailored corporate advisory
For Corporate Clients - tailored, in-depth and/or longer-term engagements. Advisory focused on strategic matters, e.g. operating model design, digital transformation, GBS or Shared Services strategy, performance frameworks, GPO maturity development, other specific projects.
Daily rate
How It Works
4 steps approach for each type of engagement

Explore & Diagnose
Understanding your challenge, context, and goals
Ad Hoc Problem Solving: Live diagnosis during the session.
Coaching Package: Phased discovery across 5 sessions
Tailored Advisory: Structured discovery, possibly involving stakeholder inputs, data review, etc.
Design the Way Forward
We co-create practical solutions
Ad Hoc: Summary with problem statement, discussed solutions, and actionable next steps (sent after session).
Coaching package: Each session builds on the last, guided by a flexible but focused plan.
Advisory: Strategy design, operating model options, performance frameworks, transformation plans, etc.
Enable Execution
Implementation support
Ad Hoc: Self-led execution using the summary provided
Coaching package: Real-time support and problem-solving through live sessions, with self reflection points.
Advisory: May include co-delivery, workshops, facilitation, and iterative feedback cycles.
Elevate Results
Consolidate learning, reinforce progress, and embed sustainability.
Ad Hoc: Fully in your hands
Coaching package: Final session includes reflection, lessons learned, and future focus.
Advisory: Tailored handover, sustainability measures, leadership enablement, and long-term control design.
Key Challenges I Help Solve
Strategy
• Defining the role and value of GBS in the company beyond cost and scale
• Deciding what must change when the current operating model has reached its limits
• Clarifying "what's next" for Business Services in light of growth, pressure or reset
Process Performance
• Restoring accountability when performance is diluted across functions, regions, business units
• Deciding when incremental improvement is no longer enough
• Resetting performance expectations with captives or outsourcing partners
Technology & Operating Model Fit
• Decide how digital, automation, or AI should change the way work is done
• Avoiding technology investments that reinforce outdated operating models
• Setting a coherent direction before tools, vendors, or platforms are selected
Change & Org readiness
• Moving from broad agreement to decisive follow through
• Addressing resistance that hides behind governance, complexity, or local exceptions
• Re-anchoring transformation around ownership, not programmes
Leadership Alignment & Ownership
• Aligning senior leaders around a single definition of success
• Establishing real authority for Global Process Ownership
• Resolving tensions between central direction and local autonomy
Let’s discuss your specific situation and explore solutions.
Book a 30-min CallI am Emilia Adamowicz. Nice to meet you.
Global experience and proven impact in getting GBS right across industries
Experience
Accenture
(2009-2012)
Processes excellence
Process standardization
Operations and KPIs management
Novartis
(2013-2018)
Global Process & Performance Ownership
GBS strategy and Implementation
Cost control and productivity improvement
Carlsberg
(2019-2023)
Shared Services leadership, strategy & transformation
Business Process Outsourcing management
Digital back office transformation
Engie
(2023-2025)
GBS Digital Transformation
Program and Value Management
GBS Location strategies
16 Years
Leading global transformations
5 Industries
Cross-sector expertise
Strategic Partnerships
Board-level advisory
Value Creation
Proven ROI delivery
Hear from the leaders.
Real feedback from leaders who’ve worked with me.