From Strategy to Execution Contact me
<p>Emilia Adamowicz</p>

Emilia Adamowicz

Global Business Services and Operating Model Advisor

I work with senior leaders when the existing operating model needs to evolve due to cost pressure, scale, complexity, leadership change, or when a transformation is underway and requires recalibration.

My work spans sourcing decisions, structural design, and cross functional scope.

If your company is facing high-stakes decisions that will shape long term outcomes, my role is to help leaders make those choices deliberately.

 

When GBS is done right, it is not a service provider but a peer at the strategic table.

My involvement spans critical decisions and, where needed, the oversight that ensures those decisions are executed as intended.

Book a Meeting

Each organization is unique - that's why strategic color matters.

Clarity

“Simplicity is the ultimate sophistication.”

GBS should absorb or solve for complexity and deliver simple user experience to the business

Structure

“Transformation doesn’t happen by accident.”

It requires clear direction from the top, focused execution from bottom up and continuous dialogue throughout the organization

Impact

“If your GBS isn’t telling a story of impact, it’s just another cost center.”

Those who frame the story shape the value.

Ways of engagement that meet your needs

Ad hoc problem solving session

For individuals - if you have a particular challenge you want to solve here and now, I am your sparring partner to figure out the right solution, remove bottlenecks. 
One-off 90 minute session

Hourly rate

5-session GBS Leader Package

For individuals - more complex topics: e.g. support leadership narrative, GBS/Shared Services strategy & transformation.
5 sessions of 75 minutes over typically 2 months 

Discounted hourly rate

Tailored corporate advisory

For Corporate Clients - tailored, in-depth and/or longer-term engagements. Advisory focused on strategic matters, e.g. operating model design, digital transformation, GBS or Shared Services strategy, performance frameworks, GPO maturity development, other specific projects.

Daily rate

How It Works

4 steps approach for each type of engagement

1.

Explore & Diagnose

Understanding your challenge, context, and goals

 

Ad Hoc Problem Solving: Live diagnosis during the session.
Coaching Package: Phased discovery across 5 sessions 
Tailored Advisory: Structured discovery, possibly involving stakeholder inputs, data review, etc.

2.

Design the Way Forward

We co-create practical solutions

 

Ad Hoc: Summary with problem statement, discussed solutions, and actionable next steps (sent after session).
Coaching package: Each session builds on the last, guided by a flexible but focused plan.
Advisory: Strategy design, operating model options, performance frameworks, transformation plans, etc.

3.

Enable Execution

Implementation support

 

Ad Hoc: Self-led execution using the summary provided
Coaching package: Real-time support and problem-solving through live sessions, with self reflection points.
Advisory: May include co-delivery, workshops, facilitation, and iterative feedback cycles.

4.

Elevate Results

Consolidate learning, reinforce progress, and embed sustainability.

 

Ad Hoc: Fully in your hands
Coaching package: Final session includes reflection, lessons learned, and future focus.
Advisory: Tailored handover, sustainability measures, leadership enablement, and long-term control design.

Key Challenges I Help Solve

Strategy

• Defining the role and value of GBS in the company beyond cost and scale
• Deciding what must change when the current operating model has reached its limits
• Clarifying "what's next" for Business Services in light of growth, pressure or reset

Process Performance

• Restoring accountability when performance is diluted across functions, regions, business units
• Deciding when incremental improvement is no longer enough
• Resetting performance expectations with captives or outsourcing partners

Technology & Operating Model Fit

• Decide how digital, automation, or AI should change the way work is done
• Avoiding technology investments that reinforce outdated operating models 
• Setting a coherent direction before tools, vendors, or platforms are selected

Change & Org readiness

• Moving from broad agreement to decisive follow through
• Addressing resistance that hides behind governance, complexity, or local exceptions
• Re-anchoring transformation around ownership, not programmes

Leadership Alignment & Ownership

• Aligning senior leaders around a single definition of success
• Establishing real authority for Global Process Ownership
• Resolving tensions between central direction and local autonomy

“Don’t be sorry. Be better.”

Let’s discuss your specific situation and explore solutions.

Book a 30-min Call

I am Emilia Adamowicz. Nice to meet you.

Global experience and proven impact in getting GBS right across industries

Experience

Accenture

(2009-2012)

Processes excellence
Process standardization
Operations and KPIs management

Novartis

(2013-2018)

Global Process & Performance Ownership
GBS strategy and Implementation
Cost control and productivity improvement

Carlsberg

(2019-2023)

Shared Services leadership, strategy & transformation
Business Process Outsourcing management
Digital back office transformation

Engie

(2023-2025)

GBS Digital Transformation
Program and Value Management
GBS Location strategies

16 Years

Leading global transformations

5 Industries

Cross-sector expertise

Strategic Partnerships

Board-level advisory

Value Creation

Proven ROI delivery

Hear from the leaders.

Real feedback from leaders who’ve worked with me.

Masterclass in GBS transformation done right

“As Chief HR Officer of GBS at ENGIE, I had the opportunity to work closely with Emilia during a global transformation of our operations. She was instrumental in expanding our scope across functions and geographies, embedding digital enablers like process mining, and most importantly reshaping our culture to position GBS as a true strategic partner to the business.
Emilia brings a powerful combination of strategic clarity, operational pragmatism, and deep GBS expertise. She was instrumental in designing our GBS Transformation Academy and redefining the skills agenda for our future leaders. She doesn’t just advise, she drives action and outcomes.
Emilia is a force. Any leadership team serious about meaningful change would be lucky to have her at the table.”

Julie Gastard

ENGIE - Chief HR Officer

Transforming at the frontline

Emilia is an outstanding leader. Visionary, detail-oriented, resilient, and deeply inspiring. I had the privilege of standing by her side during a highly challenging AP transformation project, marked by IT legacy constraints, resistance to change, and operational performance issues. Thanks to her exceptional problem-solving approach, Emilia swiftly implemented targeted action plans that restored momentum and kept the project on track.

She has a rare ability to align cross-functional teams and ensure everyone is moving in the same direction. Her leadership is both inspiring and results-driven. She motivates teams through her exceptional work ethic, clarity of vision, and unwavering dedication. She’s a catalyst for progress and a colleague you’ll remember for a lifetime.

Dorota Ochendowska

EXIDE GROUP - Head of Shared Services Center

Helping Leaders Navigate the Hard Questions

"I had the pleasure of working closely with Emilia for two years in the leadership team of a global energy company’s GBS organization. As Transformation Lead, Emilia was not only a trusted sparring partner but also a true catalyst for progress. With her sharp consulting expertise and deep GBS knowledge, she consistently asked the right questions. The ones that truly mattered and challenged me to find the right answers.
What sets Emilia apart is her rare combination of strategic insight and authentic empathy. She has an exceptional ability to address the difficult topics that truly need attention, always with the intention of helping you move forward and unlock real transformation. Her approach is both inspiring and grounded, creating an environment where real change can happen.
I truly enjoyed working with Emilia and can wholeheartedly recommend her to any business or leader seeking to make a real difference. If you are looking for someone who will not only support your journey but also elevate it, Emilia is the partner you want by your side."

Katharina Maxis

ENGIE - Global Head of People Services GBS

Transformational Leader Driving Strategic Clarity and Collaboration

“Emilia is an exceptional leader with a unique talent for effectively bridging strategic and human perspectives. Her professional determination, strong leadership presence, and business acumen enable her to unite teams and drive collaboration and results across multiple departments and locations.
She promotes strategic alignment and action by simplifying complex business concepts and creating compelling narratives that resonate with stakeholders from diverse backgrounds, cultures, and levels of seniority.
Working with Emilia and recognizing her as a leader, transformational change agent, and strategic communicator has been both a pleasure and a privilege.”

Anna Durczak

CARLSBERG - Communications Lead

A Trusted Leader Who Delivers with Integrity and Impact

“I brought Emilia on board at Carlsberg after first being impressed by her work at Novartis. I trusted in her to be a role model to others as we professionalized our Shared Services and she excelled at every component of the role from delivering solid content through engaging with leaders across the business and building a strong team in her function. 
Emilia is inquisitive, persistent, outcome-oriented and authentic”

Dave Marton

BD - VP, Global Business Services

Driving real change

Emilia worked in my Team at Novartis when she was the global head of Finance Processes Performance and Continuous Improvement.
Emilia brought the function (FRA Global Process Ownership) to a new level due to her outstanding approach to change management and ability to connect with different stakeholders. She was able to connect people around common goals and challenging the status quo with her impressive critical thinking. She has a never give up and outcome-oriented mindset.

Alexandre Gomes

NOVARTIS - Lean digital core, enablement and Finance Lead